Returns & Exchanges

At Activ Abou Alaa, we want to ensure you have the best gear for your performance, which is why we offer a 14-day return and exchange window for all unused items in their original packaging. Whether the fit isn't right or you've changed your mind, our streamlined process ensures you get back to your training without delay.

Return Process

• 1.
  Initiate Your Request

  Log into your account and navigate to the 'My Orders' section to select the items you wish to return and provide a reason for the exchange.

• 2.
  Pack Your Gear

  Place the sports equipment or apparel back in its original box with all tags attached to ensure the item remains in sellable condition.

• 3.
  Schedule a Pickup

  Once your request is approved, our courier partner will contact you within 48 hours to collect the package from your designated address.

• 4.
  Receive Refund or Exchange

  After our quality control team inspects the returned items, we will issue a full refund to your original payment method or ship your new size immediately.